Role of Staff Training and Personality Development Programs in Hotels and Restaurants

Research on training needs is important, especially in the hospitality industry, which is known for its traditional approach in terms of human resource management. The following report aims to develop an understanding of the current situation concerning hospitality graduates’ as well as hospitality managers’ skills and competencies and career development. Primary research was undertaken via a series of four consolidated focus groups in Sydney, Brisbane and the Gold Coast, with hospitality industry professionals. A comparative analysis was then completed to compare the findings in order to identify issues or gaps. The focus of the study is to find out whether the training programs which are been used by the HR departments of the hotels and restaurants are actually helping employees to develop and performance of their task.